Purpose

Urbanlink Express LLC values client satisfaction and transparency. This Refund Policy outlines when and how refunds are issued for our services.

Eligibility for Refund

Refunds may be approved if:

• Payment was made for a service not provided due to our internal error.

• The cancellation request was made at least 24 hours before scheduled pickup or delivery time.

Refunds are not issued for completed or partially completed services.

Non-Refundable Situations

Refunds will not be issued for:

• Delays caused by weather, traffic, or conditions beyond our control.

• Incorrect information provided by the customer.

• Services canceled after dispatch or pickup has occurred.

Refund Process

If a refund is approved, it will be processed within 7–10 business days using the same payment method used for the original transaction.

Contact for Refunds

For refund requests or questions, contact:

info@urbanlinknow.com

(501)-335-4988